Ordering Information

Ordering Information

The new Stone Pony Store website www.stoneponystore.com allows you to easily make all your purchases using your personal credit card. Product prices do not include outbound freight and taxes which will be added to the order. All items will be shipped Ground Service FOB Rockaway, NJ unless otherwise specified. If you have a vital in-hand date, you must select the appropriate shipping method to meet your delivery date.

The Stone Pony Gear Store Customer Service


The Stone Pony Customer Service team can be reached at 732-502-0600 during business hours of 9:00 AM -5:00 PM Eastern Time. If you reach the team outside of business hours, you can leave a message that will be responded to the following business day. You may also contact The Stone Pony Customer Service Team via the contact us link on the website

Rush Orders


For same day shipment, orders must be received by 1:00 p.m. EST. Additional freight charges apply for shipping methods other than Ground and will be charged at their respective rates.

Back Orders


If for some reason any item on your order is temporarily out of stock, we will back order that item for you and ship the available merchandise you’ve ordered immediately. Please save your packing slip as a receipt. Back-ordered items will be shipped as soon as they arrive at our warehouse.

Standard Delivery


All in stock orders will ship within 48 hours of receipt. Out-of-stock items will usually ship within 2 to 4 weeks. Standard delivery method is Ground unless otherwise specified on the order. Other freight services including overnight, second-day, and third-day are available upon request at their respective rates. Please allow 3 to 7 business days for standard delivery.

Standard Shipping Charges


Include the following amounts for shipping via Ground
Orders up to $ 100.00 add $6.95
$101.00 to $ 200.00 add $ 8.75
Free ground shipping on orders over $200.00 within the United States.
$4.95 handling fee on all orders.
Overnight or rush charges available for an additional charge.

Sales Tax


Prices shown in The Stone Pony Shop do not include sales tax. Sales tax will be calculated at time of shipment and added to your invoice (non clothing items)

International Orders


International orders are subject to a $15.00 U.S. dollar document preparation fee in addition to actual freight charges which are determined by weight and method of shipment. All orders are shipped via air freight unless otherwise specified. In addition to actual freight charges, international orders can be subject to duties and taxes which are the responsibility of the recipient. All requests for international shipments should include the recipient’s phone and fax number, country and city codes. International orders will be held until the order can be shipped complete unless otherwise specified.

Returns


We accept defective or damaged merchandise for return. The Stone Pony Customer Service Team will issue Return Merchandise Authorization numbers (RMA #’s) for returns. If the defective merchandise cannot be replaced, we will promptly credit your account. If the merchandise is damaged in shipment, please notify the carrier and be sure to get a signed delivery receipt from your local carrier. We will charge a 10% restocking fee on all returns that are not defective or damaged. Returns must be sent via Ground and must have the RMA# clearly marked on the outside of package. Returns must be made within 30 days. Credits may take up to 6 weeks to process without RMA #.

Site Security


The shopping cart feature uses the latest in encryption technology to ensure that hackers cannot access transactions with your credit card number. The encryption software on your browser is called a public key and it codes the messages so it can only be opened with our private key. This way, even if a hacker manages to intercept your communications with our web servers, your data cannot be unscrambled without our private key. At the top of the shopping cart's Check Out screen, the beginning of the address reads https:// instead of the usual http://. The 's' means that the site is encrypted and the data will be transmitted securely. If you are using Netscape Navigator as your browser, a broken key or an open padlock (depending on the version of your browser) is at the bottom left-hand corner of your screen. Microsoft Internet Explorer has an open padlock at the bottom left-hand corner of your screen. When a site is secured, the key on Netscape's Navigator appears unbroken (or the padlock appears locked) and the padlock on Internet Explorer appears locked. Note: The shopping cart security features are only activated when you are asked for payment information in the Checkout section.

Terms of Use


The Stone Pony is committed to safeguarding the privacy of our users and the security of your credit card and other financial information.

Feedback-Questions


Please feel free to use the Contact Us link to contact Caroline O'Toole or call her at The Stone Pont at 732-502-0600 with feedback or any questions regarding The Stone Pony Shop.

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